Terms of service

Last updated: June 2026

Welcome to Francey Vins. These Terms of Service govern your use of our website, online store and related services. By visiting our website or placing an order, you accept these Terms.

If you do not agree with these Terms, please do not use this website.

1. COMPANY INFORMATION

Francey Vins
Lavaux, Vaud, Switzerland
Email: info@francey-vins.ch

Additional legal information about the company may be provided upon request or appear on invoices.

2. USE OF THE WEBSITE

You agree to use this website only for lawful purposes and in a way that does not harm Francey Vins, its customers or the proper functioning of the website.

You may not:

misuse the website
attempt to gain unauthorised access
copy content for commercial purposes
disrupt the security of the website
use automated data collection tools without permission

3. PRODUCTS

Francey Vins sells wine and related products, subject to availability.

We make every effort to present products, descriptions, vintages and prices accurately. However:

labels may change
vintages may vary depending on available stock
packaging may vary
slight colour differences may appear depending on screens

We reserve the right to modify or discontinue the sale of products at any time.

4. ORDERS

An order placed on our website constitutes a request to purchase products.

We reserve the right to accept, refuse or cancel orders in certain cases, including:

product unavailability
pricing error
payment issue
suspected fraud
delivery restrictions

You will be informed if an order cannot be fulfilled.

5. PRICES AND PAYMENT

All prices are shown in the currency selected on the store, unless stated otherwise.

Prices may exclude:

shipping costs
import duties
VAT applicable outside Switzerland, where relevant

Payment must be completed before shipment.

We reserve the right to change prices at any time.

6. SHIPPING AND DELIVERY

Delivery times are provided as estimates only.

Francey Vins is not responsible for delays caused by:

carriers
customs
weather conditions
strikes
events beyond our control

Risk is transferred to the customer at the time of delivery, unless otherwise required by law.

7. AGE RESTRICTION

The sale of wine is only permitted to persons legally allowed to purchase alcohol in their country or region.

By placing an order, you confirm that you meet the legal minimum age requirements.

Francey Vins reserves the right to cancel any order where compliance with the legal age requirement is uncertain.

8. RETURNS AND REFUNDS

Please refer to our Refund Policy for information regarding damaged products, delivery issues and eligible returns.

As wine is a consumable product, returns may be limited where permitted by law.

9. INTELLECTUAL PROPERTY

All website content, including:

text
logos
images
product descriptions
brand identity
design elements

belongs to Francey Vins or its licensors.

Any commercial reuse is prohibited without written permission.

10. PRIVACY

Personal data is processed in accordance with our Privacy Policy.

By using the website, you agree to the collection and use of information necessary for order processing and service improvement.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Francey Vins shall not be held liable for indirect, incidental or consequential damages resulting from the use of the website or products purchased.

Nothing in these Terms excludes liability where such exclusion is not permitted by applicable law.

12. APPLICABLE LAW

These Terms are governed by Swiss law.

Any dispute shall be submitted to the competent courts of the Canton of Vaud, unless mandatory legal provisions state otherwise.

13. CHANGES TO THE TERMS

Francey Vins may update these Terms at any time. The most recent version will always appear on this page.

14. CONTACT

For any questions regarding these Terms:

Francey Vins
info@francey-vins.ch