Terms of service

Last updated: June 2026

Welcome to Francey Vins. These Terms of Service govern your use of our website, online store and related services. By visiting our website or placing an order, you agree to these Terms.

If you do not agree, please do not use this website.

1. COMPANY INFORMATION

Francey Vins
Lavaux, Vaud, Switzerland
Email: franceyvins.web@gmail.com

Additional legal business details may be provided upon request or on invoices.

2. USE OF WEBSITE

You agree to use this website only for lawful purposes and in a manner that does not harm Francey Vins, its customers or website operations.

You may not:

- misuse the website
- attempt unauthorized access
- copy content for commercial use
- interfere with website security
- use automated scraping tools without permission

3. PRODUCTSFrancey Vins sells wine and related products subject to availability.

We aim to present products, descriptions, vintages and pricing accurately. However:

- labels may change
- vintages may change depending on stock
- packaging may vary
- slight color differences may appear on screens

We reserve the right to modify or discontinue products at any time.

4. ORDERS

An order placed on our website is a request to purchase products.

We reserve the right to accept, decline or cancel orders in cases including:

- product unavailability
- pricing errors
- payment issues
- suspected fraud
- delivery restrictions

You will be notified if an order cannot be fulfilled.

5. PRICING AND PAYMENT

All prices are shown in the selected store currency unless otherwise stated.

Prices may exclude:

- shipping fees
- import duties
- VAT where applicable outside Switzerland

Payment must be completed before dispatch.

We reserve the right to update prices at any time.

6. SHIPPING AND DELIVERY

Delivery times are estimates only.

Francey Vins is not responsible for delays caused by:

- carriers
- customs
- weather
- strikes
- events outside our control

Risk transfers to the customer upon delivery unless required otherwise by law.

7. AGE RESTRICTION

Wine sales are only permitted to persons legally allowed to purchase alcohol in their country or region.

By ordering, you confirm that you meet the legal minimum age requirement.

Francey Vins reserves the right to cancel any order where age compliance is uncertain.

8. RETURNS AND REFUNDS

Please consult our Refund Policy for information regarding damaged goods, delivery issues and eligible returns.

Because wine is a consumable product, returns may be limited where permitted by law.

9. INTELLECTUAL PROPERTY

All website content including:

- text
- logos
- images
- product descriptions
- branding
- design elements

belongs to Francey Vins or its licensors.

No commercial reuse is allowed without written permission.

10. PRIVACY

Personal data is handled according to our Privacy Policy.

By using the website, you agree to the collection and use of information necessary to process orders and improve services.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Francey Vins shall not be liable for indirect, incidental or consequential damages arising from use of the website or purchased products.

Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

12. GOVERNING LAW

These Terms are governed by the laws of Switzerland.

Any disputes shall be subject to the competent courts of the Canton of Vaud, unless mandatory law states otherwise.

13. CHANGES TO TERMS

Francey Vins may update these Terms at any time. The latest version will always appear on this page.

14. CONTACT

For questions regarding these Terms:

Francey Vins
franceyvins.web@gmail.com