Shipping policy

Last updated: June 2026

Thank you for shopping with Francey Vins. We are committed to preparing and shipping your order with care. Please review the information below regarding delivery, shipping times and related conditions.

1. ORDER PROCESSING

Orders are usually prepared within 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, events or public holidays, preparation times may be slightly longer.

2. DELIVERY DESTINATIONS

Francey Vins currently ships to selected regions and countries, depending on availability and legal regulations relating to the shipment of alcohol.

If your destination is not available at checkout, please contact us directly.

3. DELIVERY TIMES

Estimated delivery times start from the moment the order is shipped.

Switzerland:
1 to 5 business days

Europe:
3 to 10 business days

International:
5 to 15 business days

Delivery times are provided as an estimate only and may vary depending on customs, local carriers or seasonal demand.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination, order volume and selected delivery method.

Any applicable customs duties, taxes or import fees outside Switzerland remain the responsibility of the customer, unless stated otherwise.

5. TRACKING

Where tracking is available, tracking information will be sent by email once your order has been shipped.

6. AGE RESTRICTION

Wine deliveries may require proof of legal drinking age, depending on the regulations of the destination country or region.

By placing an order, you confirm that you are legally allowed to purchase alcohol in your country or region.

7. FAILED DELIVERY OR INCORRECT ADDRESS

Customers are responsible for providing complete and accurate delivery information.

Francey Vins is not responsible for delays, failed deliveries or additional costs caused by:

an incorrect address
absence at the time of delivery
refusal of the parcel
failure to comply with customs requirements

If a parcel is returned to us, additional shipping costs may apply for a new shipment.

8. DAMAGED PARCELS

If your order arrives damaged, please contact us within 48 hours of delivery and include:

your order number
photos of the parcel
photos of the damaged items

We will review the situation and offer an appropriate solution.

9. LOST PARCELS

If your parcel appears to be lost during transit, please contact us. We will work with the carrier to investigate and assist you where possible.

10. CONTACT

For any questions regarding delivery or special requests:

Francey Vins
info@francey-vins.ch