Refund policy

Last updated: June 2026

Thank you for shopping with Francey Vins. We take great care in preparing each order. Please read our return and refund conditions below.

1. RETURN PERIOD

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

unopened
unused
in their original condition
in their original packaging
accompanied by proof of purchase

As wines and food products are consumable goods, opened bottles cannot be returned, except in the case of a defect or damage.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

info@francey-vins.ch

Returns must be approved before being sent.

Return address:

Francey Vins
Rue du Bourg de Plaît 4
1071 Chexbres
Switzerland

Items returned without prior approval may not be accepted.

3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your order is damaged, defective or incorrect, contact us within 48 hours of delivery and provide:

the order number
a description of the issue
photos of the parcel and products

We will review the situation and offer an appropriate solution, which may include a replacement, store credit or refund.

4. NON-RETURNABLE ITEMS

The following items cannot be returned, unless they are defective or damaged:

opened wine bottles
consumable goods
personalised or custom orders
sale items
gift cards

5. EXCHANGES

We do not offer direct exchanges through the website.

If you would like a different item, please first request a return. Once the return has been approved, a new order can be placed separately.

6. RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION

For orders delivered within the European Union, customers may have the right to cancel certain orders within 14 days of delivery, in accordance with applicable consumer protection laws.

This right may not apply to sealed consumable goods once opened, or where legal exceptions apply.

7. REFUNDS

Once the approved return has been received and inspected, we will inform you whether the refund has been accepted.

If the refund is approved, it will be issued to the original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

8. RETURN SHIPPING COSTS

Unless the return is due to an error on our part, damaged products or an incorrect order, return shipping costs are the responsibility of the customer.

9. CONTACT

For any questions regarding returns or refunds:

Francey Vins
info@francey-vins.ch
+41 79 243 87 76