Refund policy

Last updated: June 2026

Thank you for shopping with Francey Vins. We take great care in preparing every order. Please review our return and refund conditions below.

1. RETURN PERIOD

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

- unopened
- unused
- in original condition
- in original packaging
- accompanied by proof of purchase

Because wine and food products are consumable goods, opened bottles cannot be returned unless defective or damaged.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

franceyvins.web@gmail.com

Returns must be approved before being sent.

Return address:

Francey Vins
Rue du Bourg de Plaît 4
1071 Chexbres
Switzerland

Items returned without prior approval may not be accepted.

3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your order is damaged, defective or incorrect, contact us within 48 hours of delivery and include:

- order number
- description of issue
- photos of parcel and products

We will review the case and provide an appropriate solution, which may include replacement, store credit or refund.

4. NON-RETURNABLE ITEMS

The following items cannot be returned unless faulty or damaged:

- opened wine bottles
- consumable goods
- personalized or custom orders
- sale items
- gift cards

5. EXCHANGES

We do not offer direct exchanges through the website.

If you would like a different item, please request a return first. Once approved, a new order can be placed separately.

6. EUROPEAN UNION COOLING OFF PERIOD

For orders delivered within the European Union, customers may have the right to cancel eligible orders within 14 days of delivery under applicable consumer law.

This right may not apply to sealed consumable goods once opened or where exemptions legally apply.

7. REFUNDS

Once we receive and inspect the approved return, we will notify you whether the refund has been accepted.

If approved, refunds will be processed to the original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

8. RETURN SHIPPING COSTS

Unless the return is due to our error, damaged goods or an incorrect order, return shipping costs are the responsibility of the customer.

9. CONTACT

For any return or refund questions:

Francey Vins
franceyvins.web@gmail.com
+41 79 243 87 76